FAQ
Q1: Are your personal care products suitable for sensitive skin? A: Most of our products adopt mild natural formulas, which are specially designed to be friendly to sensitive skin, without alcohol, pigment and irritating ingredients. We also mark the applicable skin types on each product detail page. It is recommended to do a local skin test before first use.
Q2: How can I track my order logistics? A: After your order is shipped, we will send a tracking number and logistics query link to your reserved email. You can enter the tracking number on the logistics official website to check the real-time delivery status of your package.
Q3: Can I modify the shipping address after placing an order? A: You can contact customer service to modify the shipping address for free before the order is shipped. Once the package is out of the warehouse and shipped, the address cannot be modified.
Q4: How long can I get my refund after returning goods? A: After we receive and confirm the intact returned products, the refund will be processed within 3-5 working days. The specific arrival time depends on your payment bank and platform processing speed.
Q5: Do you support wholesale and customized orders? A: Yes, we support bulk wholesale and customized service for personal care products. If you have bulk purchase or customization needs, please contact our customer service to get exclusive preferential prices and solutions.
Q6: What should I do if the package is damaged or lost? A: If the package is damaged, missing or lost during transportation, please contact our customer service immediately and provide relevant photos and order information. We will verify the situation and provide refund or re-delivery service for you.