Return & Refund Policy
Return Eligibility: We support returns and exchanges within 30 days after customers receive the goods. The returned products must be in original condition, with intact packaging, unopened and unused, without any damage or traces of use. Free gifts and accessories must be returned together with the products.
Non-Returnable Items: Opened, used, damaged or improperly stored personal care products are not eligible for return for hygiene and safety reasons. Products damaged due to personal reasons during transportation and use are also not supported for refund or exchange.
Defective & Wrong Items: If you receive defective products, wrong items or missing goods, please contact our customer service within 48 hours after receiving the package and provide photos or videos as evidence. We will provide free replacement, full refund or partial refund solutions for you without additional conditions.
Refund Process: After we receive and verify the returned products, we will process the refund within 3-5 business days. The refund will be returned to your original payment account. The arrival time of the refund depends on the processing rules of your payment platform.
Return Shipping Fees: For returns due to personal reasons, the return shipping fee shall be borne by the customer. For returns caused by our product quality problems or delivery errors, we will bear all return shipping fees.